Overview

This Policy explains what personal data Thakeel Al-Arabia collects, why we collect it, and the rights you have over it. We follow GCC data-protection norms including the Kuwait DPPR, KSA PDPL and UAE PDPL.

Data Collection

We collect data you give us directly (name, phone, email, business documents), data generated by your use of the platform (listings, messages, searches), and limited technical data (device, IP, browser).

Account Information

• •Name and contact details
• •Phone number (verified by SMS OTP)
• •Business registration documents (for verified businesses)
• •Worker civil ID and license (for verified workers, with consent)

Cookies

We use essential cookies for authentication and analytics cookies (anonymised) to understand product usage. You can manage cookies in your browser at any time.

Usage Data

We log searches, listing views and chat activity to improve relevance and detect fraud. We never sell this data.

Data Storage

Data is stored on secure cloud infrastructure inside the GCC region with daily backups. Verification documents are encrypted at rest and accessible only to the Thakeel Trust team.

Data Sharing

We share contact details only with users you actively chat or transact with. We never sell personal data to third parties. We may share data with authorities when legally required.

Security

We protect accounts with secure authentication, encrypted storage, access controls and monitoring for suspicious activity.

User Rights

You can request access, correction or deletion of your personal data, subject to legal retention requirements and marketplace safety obligations.

Contact

For privacy questions or data requests, contact the Thakeel support team through the platform help centre.